How to respond to someone who complains of a decision in his view wrong? How to explain properly, but simply, complex projects?
who works with the Public Relations Office - Public Relations Office - Province of Milan has tried, thinking of a ever more conscious citizen, who asked to understand and be understood.
The result is "a powerful network," presented at the last COM-PA, a book that describes the process by which texts were analyzed and reviewed information and answers to citizens' mail, bringing them before and after the "cure" .
The "cure" is the analysis, proofreading, rewriting common task in a training course under the guidance of a group of teachers of professional writing.
The powerful network and 'the network of people who together wrote the book, and how organizational who were able to work together, is the internet that allows you to communicate effectively.
Designed with their colleagues from other authorities is also addressed to the citizens, to help them learn the practical and daily experience of those working in the difficult but fascinating field of public communication.
http://urp.provincia.milano.it
"a powerful network - Experience dall'Urp the Province of Milan" (amino acids VV., Lupetti Editore, Milan 2006, www.lupetti.com)
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